Answer:
"Hi, please reset the resolution of Roku to not higher than 4k@30hz resolution and see if it can work or not. If it still cannot wor, please contact us via email and we will solve that for your better. "
"I found that I had to reload my Roku for it to work and this has happened more than once. I also have a firestick and it doesn't have this problem. I thought the problem with the Roku was a Roku problem, now I'm not so sure. I will try swapping the ports to see if it might be a problem with the HDMI switcher. "
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